Payment policy

Available payment choices

The booking review shows the payment methods currently available for the selected trip. Options may include online card payment through Stripe, payment directly to the driver, and Cabcharge payment to the driver. The selected method is shown again before submission.

Online card authorization

For eligible online bookings, Stripe is asked to authorize the server-confirmed fare before the request proceeds to dispatch. An authorization reserves funds but is not intended to be the final capture at that time. The website intends to capture the authorized amount only when the ride is marked completed.

Because card authorizations are time-limited, online payment is available only for pickups within the next six days. For a later pickup, choose pay to driver or Cabcharge. Your bank may display an authorization as pending and controls how quickly a released authorization disappears.

Pay to driver and Cabcharge

When Pay to driver is selected, payment is made directly to the driver or operator at the end of the trip. When Cabcharge is selected, the Cabcharge card or account is presented to the driver or operator. The website does not process those driver-side payments.

Amount and fare changes

The server-confirmed fare is displayed before secure checkout. The Fare pricing policy explains fixed fares, metered estimates, minimums, night pricing, and possible additional driver/operator charges.

A later customer-requested change to pricing-related trip details may require a revised fare. Dispatch must communicate a revised fare before proceeding; general admin fare-setting changes do not silently alter the stored fare snapshot for an already-confirmed booking.

Cancellation, failed payment, and release

If an eligible booking is cancelled before capture, the website requests cancellation or release of the Stripe authorization. Dispatch may reject a request if payment cannot be authorized. If capture fails, the booking record identifies the failure for follow-up. Refund and cancellation rights are explained on the dedicated Refund and Cancellation policy pages.

Payment security and questions

Stripe hosts secure online checkout and handles card details; this website does not store full card numbers. Contact book@northernsilvertaxisydney.com.au or 1300 046 956 with your booking reference if you have a payment question or believe an incorrect website charge occurred.