Fare pricing policy

Estimate and confirmed fare

The website calculates a customer-facing estimate while you enter trip details. Before creating the booking, the server independently recalculates the route and all pricing rules. The server-confirmed amount returned after submission is authoritative and is shown on the booking confirmation and to dispatch.

A booking request is still subject to dispatch acceptance and driver availability. A displayed fare does not guarantee that a driver is available.

How the website fare is calculated

The website first calculates the existing route fare using route distance, the fixed-fare or metered-estimate choice, vehicle/service selection, eligible extra-passenger adjustments, baby seat, and the active global fare adjustment.

It then enforces one applicable minimum:

• $45 AUD when the pickup is a recognised Sydney Airport location.
• $40 AUD when the destination is a recognised Sydney Airport location.
• $30 AUD for other bookings.

If both pickup and destination are recognised airport locations, the $45 airport-pickup minimum applies.

Night percentage increase

When night pricing is enabled, the active percentage is added once after the applicable minimum fare has been enforced. It applies to standard and airport bookings, including multi-stop bookings, and is never added once per stop.

The booking form shows the active percentage and start/end times. Times use Australia/Sydney and account for daylight-saving changes. The start time is included and the end time is excluded. For scheduled bookings, the selected Sydney pickup time is used; for immediate bookings, the current Sydney time is used.

What you see before submitting

The fare disclosure identifies the calculated route fare, any minimum-fare adjustment, any night percentage increase, and the estimated total. Only applicable monetary adjustments are added to the total. The pricing-rules notice also states the current minimum fares and active night rule even when a surcharge is not currently applicable.

Included items and possible additional charges

The displayed website fare includes the route and booking inputs itemised in the fare disclosure, including selected baby seat and eligible extra-passenger adjustments.

Unless expressly itemised in the website fare, road tolls, airport or parking access charges, waiting time, cleaning or soiling charges, and costs caused by a customer-requested route, pickup, destination, timing, vehicle, passenger, or service change are not represented as included. A driver or operator may apply a lawful charge for these items. Ask dispatch before travel if you need confirmation about a possible additional charge. No separate website booking fee is added after a fixed website fare has been confirmed.

Fixed fare and metered estimate

When Fixed fare is selected, the server-confirmed website amount applies to the confirmed route and selected booking inputs, subject to separately disclosed items and later customer-requested changes.

When Metered estimate is selected, the website amount is an estimate based on the submitted route and options; the ride provider's lawful metered fare and separately disclosed charges may differ. The booking review identifies which option is selected before submission.

Confirmed bookings and later setting changes

Each new booking stores the fare total and an auditable pricing snapshot, including the applicable minimum, airport classification, night percentage and hours, and pricing time. A later admin change to general fare settings does not silently change an already-confirmed booking. If pricing-related trip details are changed, dispatch must provide any revised fare before proceeding.

Questions or fare disputes

Contact Northern Silver Taxi Sydney at book@northernsilvertaxisydney.com.au or 1300 046 956 with your booking reference. Driver conduct or overcharging concerns can also be reported through the Driver behaviour report page. Refund and cancellation rules are available on their dedicated policy pages.